Privacy Policy
Little Nuggets Nutrition — Privacy Policy
Little Nuggets Nutrition (ABN/ACN [Insert]) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal and health information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Dietitians Australia Code of Professional Conduct.
“We”, “us”, and “our” refer to Little Nuggets Nutrition, and “you” refers to clients, parents, guardians, or other individuals about whom we collect personal information.
1. Why We Collect Your Information
We collect personal and health information to:
Provide safe, effective, and individualised Nutrition & Dietetics care for children and families.
Coordinate care with GPs, allied health professionals, NDIS providers, or schools (with consent).
Manage practice administration, billing, and insurance/NDIS claims.
Comply with professional, ethical, and legal obligations.
Support quality improvement and professional development.
We will only collect information that is necessary for these purposes.
2. Types of Information Collected
We may collect:
Personal details: Name, date of birth, address, phone, email.
Child/family details: Health, growth, dietary history, allergies, medications, school or social history.
Medical and allied health reports: Blood tests, GP referrals, OT/Speech/other allied health reports.
NDIS or insurance information: Participant numbers, funding details, claims history.
Payment information: Credit card or other billing details, if relevant.
Sensitive information (health, development, or family history) is collected with your consent or where required by law.
3. How We Collect Information
We collect information:
Directly from you via intake forms, appointments, telehealth sessions, email, phone, or our website.
With your consent from GPs, allied health providers, hospitals, or other service providers.
From NDIS, Medicare, or private health insurers, if required for claims.
You may choose to remain anonymous where practical (e.g., general enquiries), but clinical care usually requires identifiable information.
4. How We Use Your Information
We use your information to:
Assess, plan, and provide nutrition and dietetic care.
Communicate with your child’s GP, allied health professionals, or educators (with consent).
Manage appointments, billing, claims, and practice operations.
Respond to enquiries, complaints, or feedback.
Improve our services and deliver research or audits in de-identified form.
We will not use your information for marketing without consent.
5. Disclosure of Information
Your information will only be shared:
With other health professionals involved in your child’s care, with your consent.
With billing or administrative partners, including NDIS, Medicare, or insurers.
When required or authorised by law (e.g., mandatory reporting of child abuse).
To prevent serious risk to health or safety.
We do not share information outside Australia without your consent, except in exceptional circumstances permitted by law.
6. Storage and Security
Records are stored securely in locked cabinets (paper) or password-protected electronic systems.
Cloud storage or telehealth platforms are selected for security and compliance.
Access to information is limited to staff who require it for service delivery.
We take all reasonable steps to prevent misuse, loss, or unauthorised access.
7. Access and Correction
You may request access to your or your child’s personal information. You may also request corrections to ensure accuracy. Requests should be made in writing to:
Email: hello@littlenuggetsnutrition.com.au
Phone: [Insert Phone Number]
We will respond in a timely manner. Access may be subject to reasonable fees for administration.
8. Telehealth, AI-Assisted Transcription, and Online Services
Telehealth sessions may involve secure video or phone consultations.
AI-assisted transcription may be used to create accurate clinical records.
These transcripts are part of the client record and are managed in accordance with this Privacy Policy.
Online forms, booking platforms, and emails are used in line with reasonable security practices.
9. Complaints
If you have a privacy concern or complaint:
Contact Little Nuggets Nutrition: hello@littlenuggetsnutrition.com.au / [Phone].
If unresolved, complaints may be lodged with the Office of the Australian Information Commissioner (OAIC): 1300 363 992, www.oaic.gov.au.
10. Policy Updates
This policy may be updated from time to time. The current version will always be available on our website. Significant updates will be communicated where possible.
11. Consent
By using our services or providing your information, you consent to the collection, use, and disclosure of your personal and health information as described in this Privacy Policy.